Part 2 of Beyond the Rates: The Contract Terms That Shape Reimbursement Carrie Knowles-Atkinson, Principal Your Health System Receives Claim Payments Every Week, But Not This Week. What Happened to Your Money? Consider a health system that receives an average of $2 million per week in claim payments from a payer. The payer identifies an alleged $6 million overpayment and begins offsetting claims, withholding payment on unrelated, otherwise payable claims. If the contract perm